Telecommunication Expenses

The telecommunications services sector (i.e. mobile phones, Internet and broadband/Internet services) has grown rapidly in Taiwan, and as communications technologies have advanced, telecommunications costs have declined.

According to the Ministry of Transportation and Communications, telecommunications companies are classified as one of two types:

Type I:The company owns the telecommunications equipment for its operations.

Type II:The company does not have any telecommunications equipment of its own; instead, it rents equipment from another telecommunications company to provide value-added services.

There are currently 458 companies in Taiwan providing Type II telecommunications services such as the following:

  • Intra-corporation communications services
  • Audio conference services
  • Internet access services
  • Bandwidth resale services
  • Store and forward network services
  • Store and retrieve network services
  • Video conference services
  • Data exchange communications services
  • International simple resale services
  • Internet telephony services
  • Wholesale resale services
  • Voice information paid services
  • Mobile resale service
  • Mobile resale and value-added service

In general, the service fees of Type II telecommunications enterprises vary depending on the customer’s requirements, demand and usage.

Domestic Calling Rates (Local Phone and Domestic Long-Distance Phone)

The main domestic phone service provider in Taiwan is the Chunghwa Telecom Co., Ltd. The following table sets out the installation fees and communications charges for residential and business customers:

Domestic Phone Communication Charges
Unit: NTD
Installation Monthly fee Charge
Residential Business Time Period Local Phone Domestic Long-Distance Phone
Basic Internet access
1,000 or 1,500 50-95 245-365 Standard Time 1.6/3 min
1.6/5 min
1.5/5 min		 2.7/10 min 1.6/3 min
Reduced Time 1/10 min 1/10 min 1/3 min

Source: Chunghwa Telecom Co., Ltd., July 2013

Note: The Normal Time Period refers to Monday through Friday, 8:00 am to 11:00 pm, and Saturday from 8:00 am to 12:00 noon. The Reduced Time Period refers to Monday through Friday from 11:00 pm to 8:00 am, Saturday 12:00 noon to Monday 8:00 am, and all day on official public holidays.

Mobile Phones

Mobile phone subscriptions have increased considerably in recent years. The cost of mobile phones is very competitive and all of the mobile phone companies frequently offer special promotions. If the higher monthly fee is chosen, the communication fee generally will be lower. The communication fee also will be lower if the caller and receiver use the same service provider. The following summarizes mobile phone costs with three different monthly fees of Chunghwa Telecom Co., Ltd.:

Mobile Phone Communication Charges

Unit: NTD/Second
Monthly fee Communication Fee
Different Service Providers Both Parties with Same Service Provider
Standard Time Reduced Time
583 0.1087 0.06 0.05
589 0.0547
183-1,683 0.1393-0.0914 0.08-0.03 0.07-0.03

Source: Chunghwa Telecom Co., Ltd. , July 2013

Note: The Normal Time Period refers to Monday through Friday, 8:00 am to 11:00 pm, and Saturday from 8:00 am to 12:00 noon. The Reduced Time Period refers to Monday through Friday from 11:00 pm to 8:00 am, Saturday 12:00 noon to Monday 8:00 am, and all day on official public holidays.

For fees other than those of Chunghwa Telecom Co., Ltd., see the websites of the following mobile phone companies:

Fiber Broadband Expenses

Fiber Broadband costs vary according to downstream and upstream speeds, as follows:

Unit: NTD
Download rate (bps) 6M 12M 20M 60M 100M 100M 100M
Upload rate (bps) 2M 3M 5M 15M 20M 40M 100M
Monthly Fee 699 819 879 979 1,099 1,199 1,299
Connection Fee 1,500/Per Computer Each Time
Update Setting Fee 200/Per Time
Obstacle Inspection Fee of Self-Owned Equipment 700/Per Time

Source: Chunghwa Telecom Co., Ltd., July 2013

Note: The monthly fee includes FTTx and HiNet


Unit: NTD
Highest Rate (Download rate Upload rate) bps FTTx Fee Hinet Fee Total Monthly Fee
6M/2M 342 341 683
12M/3M 401 399 800
20M/5M 115 413 858
60M/15M 496 459 955
100M/20M 563 510 1,073
100M/40M 623 576 1,199

Source: Chunghwa Telecom Co., Ltd., April 2014

Note: Since the Fiber Broadband Fees are subject to change, please link to http://www.cht.com.tw/personal/hinet-rate.html for the up-to-date information.

International Calling Rate

International calling rates differ depending on how the call is placed, i.e. direct dial or through international calling cards. Every provider offers a different discount for international calling. The following sets out the international calling rates of Chunghwa Telecom Co., Ltd.:

009 International Call Charges

Unit: NTD/6 seconds
Continent Destinations Calling rates
Standard Time Reduced Time
Africa 3.90 3.50
Asia China (Beijing, Shanghai and Guangdong) 1.20 1.14
China (others) 1.30 1.24
Hong Kong 1.00 0.95
Japan, South Korea 1.30 1.24
Indonesia, Macau, Malaysia, Philippines, Thailand 1.80 1.71
Singapore 1.30 1.24
Vietnam 3.50 3.30
Other 3.00 2.70
Europe France, Germany 1.60 1.50
United Kingdom 1.40 1.33
Belgium, Denmark, Ireland, Italy, Luxembourg, Netherlands, Norway, Spain, Sweden, Switzerland 2.00 1.90
Other 3.10 2.80
Middle East 3.80 3.00
North America Canada, US (including Alaska and Hawaii) 0.59 0.56
Mexico 3.20 2.20
Other 3.90 3.50
Oceania Australia, New Zealand 1.30 1.24
Other 3.20 2.70

Source: Chunghwa Telecom Co., Ltd., July 2013

Note: The Normal Time Period refers to Monday through Friday, 8:00 am to 11:00 pm, and Saturday from 8:00 am to 12:00 noon. The Reduced Time Period refers to Monday through Friday from 11:00 pm to 8:00 am, Saturday 12:00 noon to Monday 8:00 am, and all day on official public holidays.

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